Blitzblank Haus, operated by Apleona Allvaris GmbH, is committed to providing reliable property and facility management services. This Return & Refund Policy explains our approach to service cancellations, refund eligibility, and the refund request process.

1. Scope of This Policy

This policy applies to all enquiries, quotations, and services requested through blitzblankhaus.com or directly through our customer service team.

2. Service Enquiries

Submitting an enquiry or requesting a quotation does not create a contractual agreement or require payment.

A service agreement is only established after the quotation has been accepted and confirmed by both parties.

3. Service Cancellations

If you need to cancel or reschedule a booked service, please contact us as soon as possible.

Cancellation requests received before work has commenced will be reviewed based on the agreed service schedule and operational commitments.

Where work has already started or resources have been specifically allocated, cancellation may not be possible and additional charges may apply where permitted by the agreed service terms.

4. Refund Eligibility

Refund eligibility depends on the circumstances of each booking.

A refund may be considered if:

• A service is cancelled before work begins.
• A payment has been made in error.
• Blitzblank Haus is unable to provide the agreed service.
• A refund is required under applicable law.

Refunds are generally not available for services that have already been completed or substantially performed unless otherwise required by law or agreed in writing.

5. Refund Request Process

To request a refund, please contact our customer support team and provide:

• Your full name
• Contact details
• Service reference or quotation number (if available)
• A brief explanation of your request

Each request will be reviewed individually, and additional information may be requested to assist with the assessment.

6. Refund Processing

Where a refund is approved, it will be processed using the original payment method whenever reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

7. Changes to Confirmed Bookings

If you wish to change the date or scope of a confirmed service, please contact us as early as possible.

We will make reasonable efforts to accommodate changes, subject to availability and operational scheduling.

8. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a cancellation or refund, please contact us:

Blitzblank Haus
Operated by Apleona Allvaris GmbH

Registered Address:
Moskauer Straße 27
40227 Düsseldorf
Germany

Email: [email protected]

Phone: +49 211 8929028